RTA (Ready-to-Assemble): 3–15 Business Days (manufacture lead time) plus shipping
Pre-Assembled: 5–15 Business Days (manufacture lead time) plus shipping
At CabinetShowroom.com, we operate on principles of integrity and accountability. As an Army Veteran owned and operated business, we believe you deserve clear, honest information before you spend a single dollar.
Shipping kitchen cabinets is a heavy lift. Every order is different based on cabinet type, kitchen size, and destination. To keep things simple and transparent, we’ve established clear free shipping qualifications.
Free Shipping Qualifications
RTA (Ready-to-Assemble) Cabinets: Orders over $3500 qualify for free shipping
Pre-Assembled Cabinets: Orders over $5000 qualify for free shipping
All qualifying orders include final-mile delivery at no additional charge. In certain areas, delivery conditions may require special handling or additional freight coordination. When this applies, we review the order in advance and clearly communicate any additional charges before moving forward.
At CabinetShowroom.com, we operate on principles of integrity and accountability. As an Army Veteran owned and operated business, we believe you deserve clear, honest information before you spend a single dollar.
Shipping kitchen cabinets is a heavy lift. Every order is different based on cabinet type, kitchen size, and destination. To keep things simple and transparent, we’ve established clear free shipping qualifications.
What to Expect from Your Curbside Delivery
We ship all cabinet orders using professional freight carriers experienced in residential deliveries. Below is exactly how delivery works, so you know what to expect on delivery day.
- Curbside Delivery: All orders are delivered via LTL (Less-Than-Truckload) freight and are curbside deliveries. The carrier will park at the end of your driveway or along the street where access allows. Drivers do not bring cabinets into your home, garage, or kitchen.
- Liftgate Service Included: Liftgate service is included with your delivery to safely lower palletized cabinets from the truck to ground level. Once unloaded, the customer is responsible for moving the cabinets inside and disposing of packaging materials.
- Scheduled Delivery Appointment: The freight carrier will contact you in advance to schedule a delivery window. An adult must be present to accept delivery. Missed appointments may result in additional redelivery fees charged by the carrier.
When Receiving Your Delivery
Inspection Matters. Here’s How to Protect Your Order.
Once the liftgate is lowered and your cabinets are off the truck, the transfer of custody begins. Your signature on the Bill of Lading (BOL) confirms the condition of the shipment, so taking a few minutes to inspect your order is critical. Do not feel rushed by the driver.
Before you sign:
- Have an adult (18+ years old) present to receive the delivery.
- Freight carriers are responsible for offloading and placing pallets at the end of the driveway/street (or at a loading dock where applicable). They do not bring cartons inside.
- Our deliveries include liftgate service to lower pallets to ground level.
Download the Receiving & Inspection Checklist
Step 1: Inventory the Shipment
Count every box and pallet. Compare what you physically received to the quantities listed on the Bill of Lading. If the counts do not match, it must be noted on the BOL before you sign.
Step 2: Inspect for Visible Damage
Inspect every carton for shipping damage. Look for crushed corners, torn shrink wrap, punctures, or water exposure. Even minor exterior damage should be documented.
Step 3: Document Before You Sign
If anything is missing or damaged, you must write it clearly on the Bill of Lading before signing and keep a copy for your records.
CRITICAL RULE: If you sign the BOL clear (no notes), the carrier and manufacturer may deny the claim. No note = no claim.
Concealed Damage
If you discover damage after unpacking an item that appeared intact at delivery, it must be reported within 3 business days of receipt. Claims reported after this window are commonly denied.
Tip: Take clear photos of the packaging and damage and keep all materials until the claim is resolved.
Replacement Policy
If a product arrives damaged and you followed the Inspection SOP, we will make it right.
- Document: Take clear photos of the damage and the box.
- Submit: Send the photos and your order number to our support team immediately.
- Deploy: We will ship out replacement parts or units at no cost to you.
The Return Rules
Returns in the cabinet industry are expensive and high-risk. We maintain a strict policy to keep our prices competitive for everyone.
- Return Window: 30 days from the date of delivery.
- Restocking Fee: A standardized 25% restocking fee applies to all returns.
- The "Landed" Rule: "Free Shipping" is a marketing term, not a logistical reality. If you return an item, the original outbound shipping costs we paid to get the product to you will be deducted from your refund.
- Return Freight: The customer is responsible for arranging and paying for return freight. Items must be palletized and secured.
- Condition: We only accept returns on unopened, original packaging. If the box is open, it stays with you.
Non-Returnable Items (No Exceptions)
The following items cannot be returned under any circumstances:
- Assembled Cabinets: Once a cabinet is built, it is yours.
- Modified Units: Any cabinet with custom cuts or "prep for glass."
- Trim & Finishing: Moldings, Fillers, Scribe, and Toe Kicks.
Contractor Note: Logistics Efficiency
For the professionals: Do not schedule your install crews for the day of delivery. Freight is subject to weather, mechanical failure, and transit delays. We recommend having the material on-site and inspected at least 48 hours before your "boots on the ground" arrive. This allows us to handle any "3-day concealed damage" issues without stalling your job site.
Disclaimer: All policies herein are subject to change based on manufacturer specific updates and regional freight carrier regulations. Cabinetshowroom.com reserves the right to modify these SOPs to align with vendor requirements.
We’ll Keep in Touch
For additional details on our Replacement Policy, Return Rules, and Logistics Guidelines for Contractors, please visit our FAQ page. You’ll find clear answers to common questions and more detailed explanations when needed.
Once your order is placed, our team will stay in touch and keep you informed as it moves through production, shipping, and delivery. If you need immediate assistance or have a time-sensitive question, please email customerservice@cabinetshowroom.com or call us at 470-670-0678. We’re here to help and committed to making the process as smooth as possible.