Straight Talk on Shipping & Returns

1. The Shipping: Lead Times & Logistics

We don’t believe in "estimated" fluff. These are our guaranteed leadtimes:

• Cabinet Type, Lead Time (Business Days)
• RTA (Ready-to-Assemble), 3 – 10 Days
• Pre-Assembled, 5 – 13 Days

Delivery Execution

• Curbside Delivery: All orders are delivered via LTL (Less-Than-Truckload) freight. Delivery is curbside. The driver will not bring boxes into your home, garage, or kitchen.
• Liftgate Service: We include liftgate service to get your pallets off the truck and onto the pavement.
• The Appointment: The carrier will call you to schedule a delivery window. You must be present. If you miss the appointment, you are responsible for any redelivery fees.

2. THE INSPECTION: When you see a problem, report a problem

The moment the driver lowers that liftgate, the "Transfer of Custody" begins. Your signature on the Bill of Lading (BOL) is a legal document stating you received the goods in perfect condition. Follow these three steps exactly. Do not let the driver rush you. Download our Receiving and Inspection Checklist to ensure a seamless delivery!

Step 1: Inventory the order

Count every box. Compare the physical count to the number of items listed on the BOL.

Step 2: Visual Inspection

Check for shipping damage. Look for crushed corners, torn shrink wrap, or punctured cardboard.

Step 3: Note it or Lose it

If a box is missing or damaged, you must write it clearly on the BOL before signing. > CRITICAL RULE: If you sign the BOL "Clear" (meaning no damage noted) and find damage later, we cannot file a claim with the carrier. No Note = No Claim.

Note on Concealed Damage: Life happens. If you find damage inside an item that looked fine on the outside, it must be reported within 3 business days of delivery. Beyond 3 days, manufacturers will deny the claim.

3. Replacement Policy

If a product arrives damaged and you followed the Inspection SOP, we will make it right.

• Document: Take clear photos of the damage and the box.
• Submit: Send the photos and your order number to our support team immediately.
• Deploy: We will ship out replacement parts or units at no cost to you.

4. The Return Rules

Returns in the cabinet industry are expensive and high-risk. We maintain a strict policy to keep our prices competitive for everyone.

• Return Window: 30 days from the date of delivery.
• Restocking Fee: A standardized 25% restocking fee applies to all returns.
• The "Landed" Rule: "Free Shipping" is a marketing term, not a logistical reality. If you return an item, the original outbound shipping costs we paid to get the product to you will be deducted from your refund.
• Return Freight: The customer is responsible for arranging and paying for return freight. Items must be palletized and secured.
• Condition: We only accept returns on unopened, original packaging. If the box is open, it stays with you.

Non-Returnable Items (No Exceptions)

The following items cannot be returned under any circumstances:

• Assembled Cabinets: Once a cabinet is built, it is yours.
• Modified Units: Any cabinet with custom cuts or "prep for glass."
• Trim & Finishing: Moldings, Fillers, Scribe, and Toe Kicks.

Contractor Note: Logistics Efficiency

For the professionals: Do not schedule your install crews for the day of delivery. Freight is subject to weather, mechanical failure, and transit delays. We recommend having the material on-site and inspected at least 48 hours before your "boots on the ground" arrive. This allows us to handle any "3-day concealed damage" issues without stalling your job site.

Disclaimer: All policies herein are subject to change based on manufacturer specific updates and regional freight carrier regulations. Cabinetshowroom.com reserves the right to modify these SOPs to align with vendor requirements.